Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Free food & snacks
Vision insurance
Company Overview: Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. We are dedicated to innovation, quality, and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative, fast-paced environment where creativity, curiosity, and adaptability drive success. We embrace challenges, foster continuous self-improvement, and encourage bold, forward-thinking ideas to push the boundaries of excellence.
Job Description: Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers, you will handle inquiries via phone and email, process requests, resolve complaints, and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized, tech-savvy, and thrives in a dynamic environment. If you're passionate about delivering outstanding service and solving problems with care and efficiency, we want to hear from you!
Responsibilities
Manage a high volume of inbound calls and emails with professionalism and empathy
Identify customer needs, provide timely solutions, and escalate issues as necessary
Utilize prepared scripts and company resources to maintain service consistency
Build rapport and maintain positive relationships through active listening and clear communication
Accurately document all customer interactions in CRM systems
Meet individual and team performance goals
Participate in ongoing training sessions to stay updated on product knowledge and service protocols
Provide light technical support and complete data entry tasks as needed
Qualifications
High school diploma or GED required
Previous experience in customer service or a similar role preferred
Experience with Amazon, Shopify, and E-Commerce Support
Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)
Excellent verbal and written communication skills
Ability to remain calm, organized, and solutions-focused under pressure
Strong multitasking and time management skills
Knowledge of Google Docs, Excel, and other standard office tools
Work Schedule Monday – Friday, 8:30 AM – 5:00 PM
Compensation Pay Rate: $18 – $23 per hour (Based on experience)
Benefits
Medical, Dental, and Vision
401(k) retirement plan
Paid Time Off (PTO) and Sick Leave
Employee Discount Program
Personality Fit
Proactive and collaborative communicator with a passion for creating positive customer experiences
Detail-oriented and organized, with a focus on clear, accurate, and helpful communication
Adaptable, curious, and calm under pressure, with a desire to learn and solve problems creatively
Strong team player with a humble attitude, positive mindset, and willingness to grow with the company
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