Job Description

• High school diploma or equivalent.
• High level of customer service skills and patient-focused attitude.
• Willingness to learn phlebotomy skills and perform specimen collection when trained.
• bility to handle patients with care and compassion.
• Keyboarding and data entry proficiency.

• Minimum of 1-2 years of client-facing customer service experience (retail, healthcare support, home health, or similar).
• No prior phlebotomy experience required.

• Greet patients upon arrival and assist with check-ins using kiosks or handheld devices.
• nswer patient questions and address concerns with care and professionalism.
• Maintain the integrity and cleanliness of the waiting area.
• ssist with coverage during phlebotomist breaks when needed.
• Perform daily activities accurately and on time under the supervision of a supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, and coworkers.
• Learn and perform forensic and clinical specimen collection and processing upon completion of training.

• Interest in building a long-term career in phlebotomy or healthcare.
• bility to learn and retain new information.
• Strong interpersonal and communication skills.

• Customer service excellence.
• Patient interaction and communication.
• ttention to detail and confidentiality.
• bility to multitask in a fast-paced environment.
• Willingness to learn new technical skills.

• High school diploma or equivalent.

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