Support Engineer Job at Augusta Hitech, Columbus, OH

TThLczRYUUJtZkNJdUp1QUlMRmtKQ3VrQ3c9PQ==
  • Augusta Hitech
  • Columbus, OH

Job Description

Job Description

Job Summary:

The Support Engineer is responsible for providing technical support to customers and internal teams, resolving incidents within agreed SLAs, and ensuring high customer satisfaction. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems.

Key Responsibilities:

  • Respond to customer/user queries via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services.
  • Perform root-cause analysis and provide workarounds or permanent fixes.
  • Install, configure, and support applications, systems, or devices as per company products.
  • Monitor incidents, update tickets regularly, and ensure closure within SLAs.
  • Escalate complex issues to L2/L3 or development teams with clear technical details and logs.
  • Document known issues, solutions, and FAQs in knowledge base.
  • Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes).
  • Communicate clearly with non-technical users and maintain a high standard of customer service.

Required Skills:

  • 4–5 years of experience in technical support / helpdesk / application support
  • Good understanding of:
  • Operating systems (Windows / Linux / macOS – customize as per need)
  • Networking basics (TCP/IP, DNS, VPN, firewalls, etc.)
  • Databases and basic SQL (for application/support engineer roles)
  • Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk).
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Willingness to work in shifts / on-call rotation if required.

Good To Have:

  • Experience with scripting (Shell/Python/PowerShell) for automation.
  • Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD).
  • Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain.

Job Tags

Permanent employment, Shift work,

Similar Jobs

WeEvolve, LLC ~ ABA Therapy

HYBRID ~ Board Certified Behavior Analyst (BCBA) ~ Broward County Job at WeEvolve, LLC ~ ABA Therapy

 ...Type: Full-Time or Part-Time (Flexible Schedule) Work Setting: Hybrid (Remote & Field-Based)...  ...behavioral support Monitor data and make clinical adjustments as needed Train...  ...availability Hybrid model work from home and in the field for client impact Well... 

Accenture

Senior Workday Compensation Lead Consultant (San Francisco) Job at Accenture

A global professional services company is seeking a Workday Compensation Consultant in San Francisco, California. This role involves leading core compensation projects, supporting client requirements in Workday, and managing functional teams. The ideal candidate will have...

GardaWorld

Security Professional - Part Time Job at GardaWorld

Job Description GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural...

Crucial Link Group

Mold Polisher Job at Crucial Link Group

Job Description Job Description Crucial Link is hiring in Kent, OH for an Entry Level Mold Polisher Must be willing to submit to a Nationwide Background Check and a Pre-Employment drug test. All Background Check Results will be reviewed. No testing for...

Urban Delivery

Delivery Driver Job at Urban Delivery

 ...following shifts are currently available. Weekdays: Dinner (5pm-11pm) Weekends: Lunch(10am-5pm), dinner(5pm-10pm). Applicants who apply must...  ...Just Deliver Food! Unlike other delivery jobs, which require drivers to fold boxes or sweep floors in your downtime, Urban Delivery...