Job Description

Tasker Success Associate

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU.

Built In Best Places to Work (2022, 2023, 2024) Continually ranked across multiple national and regional categories.

DataBird Journal Workplace Diversity & Inclusion Awards #1 Best Companies for Diversity in 2019 & 2020 #4 (2019) ? #1 (2020) Best Companies for Women

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

About the Role

This role is a 6-month fixed term contract.

The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes finding and onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilised and retained, and coaching them to build satisfaction with the platform. These approaches, applied at the local level, will result in Taskers being higher quality, and more retentive - which drives client bookings and retention.

As a Tasker Success Manager for Spain you will collaborate closely with cross-functional teams throughout the Tasker lifecycle in particular in the first stage, focusing on critical and low density remote areas such as utilisation, and retention. Most of the time is spent recruiting, nurturing and interacting with the Tasker community.

Working closely with internal stakeholders, you will acquire, activate and coach Taskers. You will have to execute effectively on supply boosting actions, including making calls, sending comms and/or providing workshops.

What You Will Work On

• You'll support the delivery of strategies across the full Tasker lifecycle in particular acquisition and onboarding, to retention and reactivation in partnership with your regional manager
• Acquiring, growing and stabilising supply in Tier 23 metros and provinces (low density remote areas), coaching Taskers effectively, and ensuring they fulfil all jobs scheduled in their area of responsibility
• Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers
• Use tools like Totango and Sigma, and share local results and feedback to inform program improvements
• Partner with Fulfilment to align supply coverage, with Ops to surface blockers, and with Marketing to support localised campaign messaging

Your Areas of Expertise

• We're looking for someone remote in Spain (Madrid), with availability to potentially travel to other main regions as required
• Native Spanish speaker is a must, Portuguese speaking is an added advantage
• Demonstrated experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives
• Strong analytical skills with the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics
• Excellent communication skills with the ability to provide updates on market trends at weekly meetings, and build rapport with the Tasker community
• Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply gaps
• Strong organisational skills with the ability to produce accurate and high-quality brief documents that describe plans or projects
• A data-driven decision-maker who enjoys digging into data to understand trends
• Ability to manage core tasks independently and deliver work that meets targets and deadlines
• Comfortable operating at a fast pace in an entrepreneurial environment
• Strong attention to detail with a knack for prioritisation and establish the scope of projects
• Curiosity about how things work, with the ability to anticipate problems or spot areas for improvement
• Added advantage if you are familiar with: Sigma, Totango, Excel, GSuite

This role will be employed by Deel, an Employer of Record, on behalf of Taskrabbit Ltd.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is 30,000 - 50,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You'll Love Working Here Because

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit's Commitment to Diversity and Inclusion

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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